Sustainable, effective health center operations can only be achieved when there is alignment of people, process, and place. Capital Link's Operations and Facilities Planning services offer a strategic approach to performance improvement by evaluating current programs, processes, and staff functions so the team performs efficiently while optimizing available resources. Through in-person and remote technical assistance, health center teams have an opportunity to align resources and improve outcomes for patients. These services are customized to address the unique needs of each individual health center.

What Needs Can These Services Address?

Operations And Facilities Planning Floor Plan

  • Operational Readiness for Growth

  • Increased Productivity for Care Teams

  • Leadership Training

  • Change Management

  • Physical Space Assessment to Support Strategic Plans

  • New Process Planning and Implementation

  • Design Development Advisory Services

  • Patient Recruitment and Retention

  • Greater Patient Access through Effective Scheduling

  • Patient Visit Process Flow Improvements

  • Inter-Visit Patient Management

  • Staff Recruitment and Retention

  • Effective Organizational Structure

  • Facility Optimization and/or Design

  • Integrated Care Delivery for Team-Based Care


For more information about these services, please contact Cindy Barr, Operations and Facilities Planner, at This email address is being protected from spambots. You need JavaScript enabled to view it.or 304-876-6996.

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