Customized financial & operational reports & analyses

Customized financial & operational reports & analyses

Publications, toolkits, news, & case studies

Publications, toolkits, news, & case studies

Presentations, collaboratives, & personalized programs

Presentations, collaboratives, & personalized programs

One-on-one assistance from Capital Link experts

One-on-one assistance from Capital Link experts

Strengthening Health Centers to Support Healthier Communities

Capital Link is a national, non-profit organization that has worked with hundreds of community health centers and Primary Care Associations (PCAs) for 25 years to plan for sustainability and growth, access capital, improve and optimize operations and financial management, and articulate value. Established through the health center movement, Capital Link is dedicated to strengthening health centers—financially and operationally—in a rapidly changing marketplace. Learn More >


NMTC Allocation Awards Announced

May 23, 2019 - The CDFI Fund announced the awardees for the 2018 round of New Markets Tax Credit (NMTC) allocations. Learn More >


Capital Link's 25th Anniversary

This year, we are celebrating the 25th anniversary of our founding. While we continue to support the community health center movement through a range of technical assistance and lending programs nationally, much has changed since 1994. Learn More >


25th anniversary logo FOR OUTLOOK

Operations and Transition Planning

Program and Staff Planning

Program and Staff Planning delineates the scope and function of the specific services that will be offered by the center and estimates the number and types of staff that will be needed to provide the services. The Program and Staffing Plan provides the basis on which to plan for the physical space necessary to house the proposed programs and staff. The architectural plan is derived from assumptions made during Program and Staff Planning. 

Operations Planning

Operations Planning defines the most effective and efficient methodology for delivering health center services while considering available staff resources, financial resources, cultural realities, and community norms. This plan must work within the con­straints of the building or plot as well. Capital Link explores the current operational plan/patterns and defines its appropriateness for the new space during a site visit. 

Facility Maximization

Facility Maximization helps detect redundancies in existing programs, staffing, and space so that a health center can operate as efficiently and effectively as possible in their current facility. This plan can be extremely useful for health centers that are in the early stages of planning and funding an expansion project and must make the best use of the facilities at their disposal.

Organized by site and priority, the plan identifies what adjustments may need to be made to the physical space in order to accomplish future goals. It includes recommendations for the repurposing of existing spaces with and without renovation, as well as changes in equipment and furnishings to maximize the utilization of the current facility.

Space Allocation Planning

Space Allocation Planning translates the health center’s expectations regarding patient visits, programs and services, and staffing into an estimate of the number and types of rooms it will need in its new facility. It also provides a preliminary estimate of the total square footage of space required to meet the health center’s needs. Space Allocation Planning is a necessary precursor to developing the architectural design of a facility. The process of space planning helps the center’s staff develop consensus around the space needed for an efficient and effective practice. It also provides the basis for preliminary budget estimates for the proposed project, which are critical to the health center’s understanding of whether it can afford to undertake the project. A well-developed space plan can greatly accelerate the process for developing the design for a project.

New Process Planning and Implementation

Explores transition options for utilizing the current facility to pilot new flow processes to efficiently maximize capacity and evaluates the reorganization of the current facility to accommodate alternative visit types supportive of a patient-center medical home.

Advisory Services During Design Development

Based on the architect’s experience in working with community health centers, a health center may wish to retain Capital Link's Operations & Facilities Planner in a third-party advisory role during the design development phase (from initial schematics to completion of final construction documents). The Operations & Facilities Planner monitors the work of the project team to ensure that the design development yields a facility that meets the health center’s unique requirements. 

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