Publications

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Category: Hallmarks of High Performance

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Released in 2016

Developed by Capital Link and the National Association of Community Health Centers (NACHC), this resource provides health centers with a definition of predictive analytics, its history and development, the data and resources needed to predict a patient’s future behavior, and how health centers can begin utilizing it. It also includes specific examples of organizations that have successfully used predictive analytics.This study was supported by the Health Resources and Services Administration. 

Released in 2016

This infographic illustrates the key findings from an analysis examining the operating models, strategies, and practices of high-performing health centers to better understand the factors that work for and against the co-occurrence of strong clinical performance and financial sustainability. The study was supported by the Health Resources and Services Administration.

Released in 2014

This guide, developed specifically for health center staff and boards, explores the transition from data to information to knowledge to action with the goal of achieving a high level of performance. It discusses the difference between calculating outputs and measuring outcomes, and reviews the basics of “change management,” explaining how to identify what’s important and how to transform limited resources into significant improvements. It also describes the importance of measuring, benchmarking, and evaluating all organizational activities, providing an introduction to the tools needed to attain high performance. This resource was supported by the Health Resources and Services Administration.

Released in 2015; Updated in 2017

This toolkit provides guidance in applying data analysis tools to help health centers more effectively track performance, understand key drivers, and incorporate operational insights for financial sustainability. This resource was supported by the Health Resources and Services Administration.

Released in 2015

This interactive resource, developed by Capital Link and the National Association of Community Health Centers, provides health centers with a toolkit to create and maintain a useful strategic plan. It helps health centers to assess key influences, reinforce operating systems, establish objectives, and mobilize staff and other stakeholders to meet the challenges of a changing environment. Most importantly, it offers tools to distill this information into the critical actions health centers need to manage strategically and achieve sustainability. This toolkit was supported by the Health Resources and Services Administration.    

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Analyze
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Finance
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